We want 'Customer Experience' to be central to everything we do:
Customer Service
- Shipping & Delivery
- All items are carefully packed and delivered using Royal Mail. All available postage rates can be selected during the checkout procedure. It is recommended where possible that recorded delivery is selected to avoid disappointment. We attempt to despatch all order within 1-2 business days,if whatever reason we cannot deliver in these time frames we will contact you to let you know.
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- Privacy Policy
- We think trust and privacy online are essenttial. In summary we may use the contact details provided by you (such as your name, telephone and fax number, and email and postal addresses) to keep you informed about relevant new products and information services that we think will be of interest to you, either by post, phone or email. To register your communication preferences please email us on the email on our contact page. If you do not wish to take advantage of this service, contact us at the same address. We do not sell, trade or rent your contact details to any third parties and never will unless we have your express permission or are required to by law . All credit card payments are securely processed by PayPal and Lottybox does not store any customers financial details. A full copy of the LottyBlue Privacy Policy is available here including our cookie policy.
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- Refunds, Returns & Replacements
- LottyBox offer a full 28 day no quibble return policy if you are at all unhappy with the our products for any reason. We will refund all money if the goods are returned within 28 days or if requested and where ever possible an equivalent replacement. This does not affect your statutory rights.
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- Contact Details
- LottyBox Customer Service can be contacted on of the following details:
Email - please email Lisa.Oakley@LottyBlue.net
By post: Lottybox Customer Service 5 Yelverton Ave, Stafford. ST17 0HE
By Telephone: +44 (0)121 288 3340 - .
Useful Links:
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